California Privacy Rights (CCPA/CPRA)

Last Updated: March 11, 2026

1. Your California Privacy Rights

As a California resident, you have the following rights regarding your personal information:

• Right to Know: You can request information about the personal information we collect, use, disclose, and sell
• Right to Delete: You can request deletion of your personal information (subject to certain exceptions)
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out: You can opt-out of the sale or sharing of your personal information
• Right to Limit: You can limit the use of sensitive personal information
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

2. Categories of Personal Information We Collect

We collect the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address
• Professional Information: Organization name, job title, professional credentials
• Protected Health Information: Medical records and healthcare documents (HIPAA-protected)
• Commercial Information: Transaction history, payment information
• Internet Activity: Browsing history, interaction with our website
• Geolocation Data: General location information

3. How We Use Personal Information

We use personal information for the following business purposes:

• Providing healthcare document management services
• Processing transactions and fulfilling requests
• Customer service and support
• Security and fraud prevention
• Legal compliance (including HIPAA)
• Internal research and analytics
• Service improvement and development

4. Sale and Sharing of Personal Information

5. Sensitive Personal Information

We collect and process sensitive personal information, including:

• Health information (Protected Health Information under HIPAA)
• Account login credentials

We use sensitive personal information only for purposes permitted by law and to provide our healthcare document management services.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations (including HIPAA retention requirements)
• Resolve disputes
• Enforce our agreements

7. How to Exercise Your Rights

To exercise your California privacy rights, you may:

• Email us at: info@recscan.com
• Call us at: 866-818-1226
• Submit a request through our website contact form
• Contact us during business hours: 6:00 AM - 5:00 PM PST (Monday - Friday)

We will verify your identity before processing your request. You may designate an authorized agent to make requests on your behalf.

8. Verification Process

To verify your identity, we may request:

• Your name and contact information
• Information about your relationship with RecScan
• Additional documentation for sensitive requests

9. Response Timeline

We will respond to verified requests within 45 days. If we need additional time (up to 90 days total), we will notify you of the extension and the reason.

10. Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA/CPRA rights. We will not:

• Deny goods or services
• Charge different prices or rates
• Provide a different level or quality of services
• Suggest you will receive different prices or quality of services

11. Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

12. Minors Under 16

We do not knowingly sell or share personal information of consumers under 16 years of age.

13. Contact for California Privacy Rights

For questions about your California privacy rights:

Privacy Officer
Email: info@recscan.com

14. Updates to This Notice

We may update this California Privacy Rights notice from time to time. The "Last Updated" date at the top indicates when this notice was last revised.