Terms of Service

Last Updated: March 11, 2026

1. Acceptance of Terms

By accessing or using RecScan's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

RecScan provides healthcare document management services, including:

  • Medical record retrieval and processing
  • Document scanning and digitization
  • Secure document storage and archiving
  • HIPAA-compliant data management
  • 24/7 online access to documents

3. User Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Comply with all applicable laws and regulations
  • Use our services only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Notify us immediately of any security breaches

4. HIPAA and Confidentiality

We maintain strict HIPAA compliance and confidentiality standards. By using our services, you acknowledge that:

  • We act as a Business Associate under HIPAA
  • A Business Associate Agreement may be required
  • You are responsible for obtaining necessary patient authorizations
  • We will maintain appropriate safeguards for Protected Health Information

5. Service Availability

While we strive for 24/7 availability, we do not guarantee uninterrupted access to our services. We may perform maintenance, updates, or experience technical issues that temporarily affect service availability.

6. Fees and Payment

Service fees will be communicated to you prior to engagement. You agree to:

  • Pay all fees as specified in your service agreement
  • Provide valid payment information
  • Pay any applicable taxes
  • Accept that fees are non-refundable unless otherwise stated

7. Intellectual Property

All content, features, and functionality of our services are owned by RecScan and are protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, RecScan shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

9. Indemnification

You agree to indemnify and hold RecScan harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Data Retention and Deletion

We retain your data as required by law and our service agreements. You may request deletion of your data subject to legal and contractual obligations.

11. Termination

We reserve the right to suspend or terminate your access to our services for violation of these terms or for any other reason at our discretion.

12. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Governing Law

These terms are governed by the laws of the State of California, without regard to its conflict of law provisions.

14. Changes to Terms

We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Contact Information

For questions about these Terms of Service, contact us at:

Email: info@recscan.com
Phone: 866-818-1226